• Kanznae make its products description and other content(s) as accurate as possible. However, Kanznae do not claim that product description or other content(s)is completely accurate, or error-free.
  • The list price displayed for our products on www.kanznae.com, represents the full price (inclusive of GST) of the product, except where stated, and shipping charges of a product are calculated during checkout process, otherwise stated if any.
  • The content of www.kanznae.com is intended solely for your personal use, not for commercial purposes.
  • The color of our products on www.kanznae.com as accurately as possible. we have done our best to display it. However, colors you see depends on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
  • Fitting depends on the cut, fabric and style of each garment. Some garments are designed to have a relaxed (Loose) fit and some garments are to be more fitted (Slim).

(Please review our sizing guide to get in more details)

  • Kanznae cannot guarantee product availability.
  • Kanznae reserves the right to cancel the orders for any of the following reasons:
  • Technical Error
  • Articles Out-Of-Stock
  • Pricing Difference
  • Shipping Cost Difference

In case of a cancellation, the amount paid via bank transfer or credit/debit card shall deemed to be refunded within 2 weeks from receipt of the order.

  • For exchange and return of a product, the Customer should contact us within 3 days from the date of receipt of order. In response, the customer will be guided about exchange and return policies and procedures.
  • If your order is lost in transit, www.kanznae.com will occur investigation. It might take 2-3 days or more in investigation. If the package is still not located, we might offer a replacement.
  • If the product received was physically damaged in a material way or the package received is empty or in open condition, product is considered stolen. In either case, you may contact our Customer Support department. We will occur the investigation about the issue.
  • For Claim, Customer should provide a proof as digital pictures or video of package at the when its received or any other proof that considered to be sufficient.
  • In all cases, customer will bear the cost of sending item(s) back to us.
  • Orders can be cancelled upon customer’s request at any time but before it is dispatched, if it is dispatched the exchange and return policy will apply.

Kanznae has the right to make changes to website, policies, and the terms at any time, for any reason that seems necessary.

By visiting and sending e-mail to www.kanznae.com, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement as if such communication be in writing.

By visiting www.kanznae.com, you agree that the laws of Pakistan will govern these conditions.

  • Kanznae believes that its core responsibility is to ensure the privacy of all their customers is protected. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or shop from www.kanznae.com
  • Kanznae collect the customers’ personal identification information in various ways like when they:
  • visit website www.kanznae.com;
  • fill any form or register on our webpage (They can also visit our website as a guest);
  • fill fields like name, email address, phone number and shipping address (for completing order).
  • Kanznae also collect when they visit or shop on www.kanznae.com:
  • Operating systems;
  • Browsers;
  • internet providers;
  • or any technical information

 by which user access www.kanznae.com.

We only collect information when any customer submits their information voluntarily.

  • We use such data to fulfill any orders placed on www.kanznae.com (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Information to:
  • Communicate with you;
  • Providing you information or advertising relating to our products or services.
  • We don’t sell, rent or trade our customers personal identification information. We strictly condemn the act of sharing it with any affiliates, advertisers and vendors. We might share general information like demographics, gender etc. which is not linked to any personal identification of any user.
  • You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
  • When you place an order on www.kanznae.com, we maintain your personal Information for our records unless and until you ask us to delete this information.

Kanznae has the right to make changes to the privacy policy any time, for any reason that seems necessary.

By visiting and shopping at www.kanznae.com you automatically agreed to our privacy policy agreement.

The policy written below is applied to all products that are purchased online via the website www.kanznae.com:

  • The claim will only be viable if:
  • The product/item received has manufacturing defect or an incorrect style or size, at the time of delivery.
  • The product/item do not match with original specification, or the product found to be not the same as you had actually purchased.
  • Packs of products (containing more than one item) are considered to be one item, so they may not be returned partially or individually.

 

  • All product/item purchased can be exchanged or return within 7 days from the date of purchase.
  • Prior to shipping the package return back to Kanznae, you will need to notify us within 3 days by contacting us via Call/WhatsApp on +92-300-1707710 or by writing us at support@kanznae.com
  • You will be required to E-mail or WhatsApp us photographic evidence of the defective items, in case the package contain defected/faulty/damaged item(s).
  • Make sure the product you want to exchange/return is intact with all tags and accessories.

 

The customer will be responsible for shipment costs of return. In case, you have received a wrong or damaged article because of our negligence, we will bear the courier charges.

  • After approval of your request and receival of package, the company will refund your amount via coupon or in customer’s bank account as per the customer preference.
  • Shipping and handling cost are not refundable.
  • Articles purchased on “SALE” can be exchanged and replaced, but can’t be returned. and customer will bear the delivery charges.

 

Free delivery is only applicable for one time only. If you miss your order delivery. Upon redelivery, charges of delivery will be charged.

 

  • The order can be cancelled by customer any time before the order is dispatch from our side. Once the order is shipped, return and exchange policy will be applied.
  • Kanznae has the rights to cancel the order at any stage or at any time during the processing of order due to any condition that seems necessary and will not bear any damages suffered due to non-fulfillment of said order.

 

  • There are certain scenarios where it is difficult for us to support exchanges and returns. Such scenarios include but are not limited to the following:
  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.

(Washed, used or damaged garments would not be exchanged or return)

  • The product has tampered.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories

Kanznae has the right to make changes to exchange and return policy any time, for any reason that seems necessary.

  • Kanznae offer Free delivery all over Pakistan, for orders value PKR 3000 or above.

(PKR 250 delivery charges for all over Pakistan, for order value under PKR 3000)

  • Kanznae offer [COD] cash on delivery and Mastercard/visa payment mode.
  • It is the customer responsibility to provides us correct address and phone number at the time of booking/checkout.
  • Kanznae is not responsible for non-shipment of ordered product due to unavailability of stock. Order verification is not considered to be order confirmation.
  • Kanznae has aims to provide best possible services to processes orders as quickly as possible. Despite our tries some orders takes more time.
  • During “SALE” the orders would be delivered with a slight delay.

Our logistics partner required 1-2 additional working day for delivery. However, this time required may varies depending on range of factors.